Delivery time varies depending on your location and the type of shipping chosen (Standard or Express). You can simulate the delivery time and costs in the shopping cart by entering your zip code. After payment confirmation, you will receive a tracking code by email to track your order.

How do I track my order?

After shipment, you will receive an email with the tracking code and the carrier's link. You can also check your order status in the "My Orders" section of our website.

How long does delivery take to the European Union?

For the entire European Union, the average delivery time is 10 to 16 business days. The exact delivery time can be estimated in the shopping cart after entering your address.

Yes! If the sneakers didn't fit or you simply changed your mind, we accept exchanges or returns within 7 (seven) calendar days of receiving the product, in accordance with the Consumer Protection Code.

How do I start the exchange process?

To request an exchange or return, please contact our Customer Service Department via email at Service@lepache.com or WhatsApp at +44 7342 3442347, providing your order number and the reason.

What are the conditions for exchange/return?

The product must be in perfect condition, showing no signs of use, and with the original packaging and labels intact. After we receive and analyze the product, we will proceed with the process.

Le pache works exclusively with authentic products. Our primary commitment to the customer is guaranteeing authenticity.

How can I be sure of its authenticity?

All sneakers are shipped with the original manufacturer's box and tags. Furthermore, we encourage our customers to research the origin of Baw Kicks, a brand that values ​​its reputation in the streetwear market.

Shipping time (order posting time) depends on the type of shipping selected:

- Express Shipping: Ships within 2 business days.

- Standard Shipping: Ships between 3 and 5 business days.